Refund policy

Refund Policy

Digital Products

All products sold by AcadeMyroofingus are digital products, including Metal Roofing Detail Drawings Packs, technical documents, and downloadable resources.

Due to the nature of digital products, all sales are generally final once the product has been delivered or made available for download.

No Refunds After Download

Because digital files cannot be returned, we do not offer refunds, exchanges, or cancellations after a product has been downloaded, accessed, or delivered electronically.

Exceptions

Refund requests may be considered under the following circumstances:

  • Duplicate purchases of the same product

  • Failure to receive the purchased digital product due to a technical issue on our side

  • Corrupted or defective files that cannot be successfully replaced

  • Incorrect charges resulting from a billing error

If an issue qualifies under one of these exceptions, please contact us within 14 days of purchase.

Customer Responsibility

Customers are responsible for reviewing product descriptions, specifications, and requirements before making a purchase.

By completing a purchase, you acknowledge that:

  • You understand the product is delivered digitally

  • No physical item will be shipped

  • The product meets your needs and intended use

Refunds will not be granted due to:

  • Change of mind

  • Lack of use

  • Accidental purchases

  • Failure to read the product description

  • Incompatibility with software, hardware, or project requirements not stated in the product listing

Technical Support

If you experience any issues accessing or downloading your files, please contact us. We will make reasonable efforts to provide assistance and ensure access to your purchased content.

Unauthorized Use

Refunds will not be issued for accounts found to be engaging in:

  • Unauthorized sharing of files

  • Redistribution of purchased products

  • Resale of digital content

  • Copyright infringement

Policy Changes

AcadeMyroofingus reserves the right to modify this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this website.

Contact Information

For questions regarding this Refund Policy or a recent purchase, please contact us through our website contact page.

We are committed to addressing legitimate concerns fairly and promptly.